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ABOUT US

Technology is an extension of our senses.

BRIEFLY ABOUT US

IT F1RST is a technology solutions provider.
We design, implement and support IT & infrastructure solutions. We specialize in small and midsize companies and offer integrated technology, assistance, consulting and support.

WE SPECIAIZE IN:

IT Service Management
IT Training / Mentoring
IT Security / Auditing
Windows / Linux / Unix Server

WHY US?

Integrated Technology

The degree to which technology is exponential is entirely related on how technologies are integrated with each other. Our cross-platform IT knowledge and experience allows us to combine the right set of technologies to efficiently support your IT needs.

Consulting

Have a technology idea to implement? Need a process automation or enhancement? Need an external set of experienced eyes on your IT components? Count on our experience to provide you the with the best IT consulting using today’s technology standards.

Client Support

IT F1rst understands modern IT solutions run on a 24/7 basis. This is our prime principle when it comes to support incidents or unplanned IT events. We also have different Service Level Agreements in case your infrastructure requires higher availability and immediate assistance.

Custom Design

Although technologies are standardized, their ends users are not. We design custom technology solutions based on specific needs, we understand and map your environment before tailoring a solution, we design and provide solutions with efficiency in mind.


Technology is an extension of our senses.

OUR SERVICES

Click on a category below to see a detailed list of services.

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WINDOWS

Windows

  • Domain deployment
  • Active Directory / ID Admin
  • Group Policies implementation (GPO)
  • Sharepoint
  • Exchange servers
  • Software deployment
  • Workstation configuration (Laptops & Desktops)
  • Hardware maintenance
  • Server design, configuration, racking and maintenance
  • Virtualization
  • Remote Desktop / Citrix
  • Data Backup
  • Formatting / Reimaging

UNIX & LINUX

Unix & Linux

  • Unix (AIX, Solaris, OpenBSD, HP-UX)
  • Linux (Debian, Redhat, Fedora, Ubuntu, OpenSUSE)
  • Virtualization (LPARs)
  • Apache Web servers
  • File & Print share servers
  • Shell Scripting
  • Storage: SAN/NAS, Netbackup, Tivoli storage

NETWORKING

Networking

  • PAN/LAN/WAN
  • Ethernet (Cat5/6), DSL, Fiber Optics, Frame Relay, X25, ATM, MPLS

  • Wireless Networks:
  • 802.11 a/b/g/n, 802.15, WiMax, LTE
  • Planning & deployment
  • Addressing & Subnetting
  • Site Surveying
  • Slowness & Disconnections

  • Setup and maintenance of:
  • Routers
  • Switches
  • Hubs
  • Access Points
  • Firewalls
  • Intrusion Prevention / Detection Systems
  • Load balancers
  • Network latency assessment
  • Wiring effectiveness

TELEPHONY & VOIP

Telephony & Voip

  • Configuration and support of:
  • Phoneset
  • Softphones
  • Headphones
  • Voicemaill / call forwarding
  • Conference Bridge
  • VOIP / IPT systems
  • SIP integration points
  • Cellphone / VOIP integration
  • Call routing / steering
  • Call recording

IT SECURITY

IT Security

  • Firewalls
  • IPS / IDS
  • TCP Ports analysis
  • Switchport security
  • Spam management
  • WiFi security
  • WiFi surveying
  • Group Policy
  • Password standards
  • Password recovery
  • VPN implementation
  • SSH, SFTP, DNS, DHCP, SNMP, HTTP, RSA Tokens
  • Browsing monitoring
  • Proxy servers
  • Virus cleanup / prevention
  • Spyware cleanup / avoidance
  • CCTV
  • Remotely monitored cameras

IT SERVICE MANAGEMENT

IT Service Management

  • IT Management
  • IT Operations
  • IT Consulting
  • Telco’s relationships
  • IT Business partners liaison
  • IT Best Practices
  • ITIL orientation
  • IT Reporting & Metrics
  • Capacity Planning
  • IT Resource utilization
  • IT Environment audits
  • Change Management
  • CMDB (Inventory)
  • Suggestion & introduction of new technologies
  • IT Process automation

IT TRAINING & MENTORING

IT Training & Mentoring

  • IT Project Management
  • IT mentoring
  • IT training and teaching
  • Training overseas technical teams
  • IT tips / tricks / shortcuts
  • IT Productivity
  • IT Effectiveness
  • MS Office productivity lessons
  • Excel advanced functions, formulas and templates
  • Incident Management training
  • Problem Management training


CONTACT

Get in touch with us

GET IN TOUCH WITH US

EMAILinfo@itf1rst.com PHONE NUMBER+1.647.869.3709
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